Privacy policy
Vibe Harmony Privacy Policy
Last updated: 22 August 2026
At Vibe Harmony, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Vibe Harmony collects, uses, stores and discloses personal information when you visit our website, purchase from us, subscribe to our communications, submit a review, contact us or otherwise interact with Vibe Harmony.
By using our website, you acknowledge that you have read this Privacy Policy.
1. About Vibe Harmony
Vibe Harmony is an Australian wellness business offering wellness, aromatherapy, home fragrance, self-care, sensory, spiritual and lifestyle products.
Our website is operated by Vibe Harmony and is powered by Shopify.
ABN: 24 870 893 767
Email: info@vibeharmony.com.au
Postal address: PO Box 338, Wallan VIC 3756, Australia
2. What Personal Information We Collect
Depending on how you interact with Vibe Harmony, we may collect personal information such as:
Contact information
- name
- email address
- phone number, where you choose to provide one
- billing address
- shipping or delivery address.
Order and transaction information
When you purchase from us, we may collect information relating to:
- products purchased
- order number
- order value
- delivery information
- returns, refunds or exchanges
- payment and transaction details.
Payment information is processed through our payment providers. We do not need or retain your full payment card details where these are processed securely by the relevant payment provider.
Communications
If you contact us by email, through our website, social media or another communication channel, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate business records.
Reviews and customer content
If you voluntarily submit a product review, testimonial, photograph or other content, we may collect the information associated with that submission.
Website and device information
When you visit our website, certain technical information may be collected automatically, including information such as:
- IP address
- browser type
- device type
- operating system
- pages visited
- interactions with our website
- referring website
- approximate location information
- website usage and analytics information.
This information may be collected through cookies and similar technologies.
3. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order
- when you create or use a customer account, where applicable
- when you subscribe to our email communications
- when you contact us
- when you submit a review or other customer content
- when you interact with our website
- automatically through cookies, analytics and similar technologies
- through Shopify and other service providers that support our website and business operations.
We generally collect personal information directly from you where practical.
4. How We Use Your Personal Information
We may use your personal information to:
- process and fulfil your orders
- process payments
- arrange delivery of your purchases
- provide customer service
- manage returns, refunds and exchanges
- communicate with you about your order
- respond to enquiries
- maintain business and transaction records
- process product reviews
- improve our website and shopping experience
- understand how customers use our website
- analyse website and marketing performance
- prevent fraud and protect the security of our website
- send marketing and wellness communications where you have consented or where otherwise permitted by law
- comply with legal and regulatory requirements.
We only seek to collect and use information that is reasonably relevant to these purposes.
5. Marketing Communications
If you choose to subscribe to Vibe Harmony's email communications, we may send you information such as:
- wellness content
- Sunday Harmony and other wellbeing resources
- new products
- promotions and special offers
- events or campaigns
- Vibe Harmony news and updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@vibeharmony.com.au.
We will process unsubscribe requests in accordance with applicable Australian requirements. Commercial electronic messages must generally include an easy way to unsubscribe, and unsubscribe requests must be actioned within the required timeframe.
We will continue to send essential transactional communications where necessary, such as order confirmations, shipping updates and information relating to your purchases.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- keep the website functioning correctly
- remember preferences
- understand how visitors use our website
- improve website performance
- understand which products and content are of interest
- measure marketing and advertising performance.
Some cookies may be provided by third-party services used by Shopify or Vibe Harmony.
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
7. Shopify
Vibe Harmony's online store is powered by Shopify.
Shopify provides the technology that allows us to operate our online store, process orders and provide various website and e-commerce functions.
Information submitted through our store may be processed by Shopify and its relevant service providers. Some of these providers may be located outside Australia.
Shopify has its own privacy practices, which are explained in its privacy policy.
8. Who We May Share Personal Information With
We may disclose relevant personal information to trusted third parties where reasonably necessary to operate our business.
These may include:
Shopify
To operate our online store and provide e-commerce services.
Payment providers
To securely process payments and transactions.
Australia Post and delivery providers
To deliver your orders. This may include providing your name, delivery address and contact information where required for delivery.
Technology and service providers
We may use third-party providers that help us operate our website, communications, analytics, security, customer service and other business functions.
Marketing and social media services
Where applicable, information may be processed by platforms used to measure or support our marketing and advertising activities.
Legal and regulatory authorities
We may disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights, customers, business or property.
We do not sell your personal information as a business practice.
9. Reviews and Customer Content
We may invite customers to leave product reviews or voluntarily submit testimonials, photographs or other content.
If you provide a review or other content, you understand that it may be displayed publicly on our website or used in Vibe Harmony's marketing and social media.
We will not knowingly publish private information that you have not intended to provide publicly.
Please do not include sensitive personal information, health information or another person's private information in a public review or submission.
10. Children's Privacy
Vibe Harmony offers products that may be purchased for children, including sensory and children's wellness products.
However, our online store is intended to be used by adults and customers who are legally able to make purchases.
We do not intentionally seek to collect personal information directly from children.
If a parent or legal guardian believes that a child has provided personal information to us directly, please contact us at info@vibeharmony.com.au so that we can consider the appropriate action.
11. Sensitive Information
Please do not provide sensitive personal information to Vibe Harmony unless it is necessary and we have specifically requested it.
This includes information such as:
- detailed medical information
- health records
- information about medical conditions
- government identification documents
- other sensitive personal information.
Vibe Harmony's wellness content and product information are provided for general educational and informational purposes and are not intended to require customers to provide us with personal medical information.
If you voluntarily provide health or other sensitive information in a communication, we will handle it in accordance with applicable privacy obligations.
12. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically by Vibe Harmony and by service providers that support our business, including Shopify and other technology providers.
No online system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to our business to protect the information we hold.
13. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide our services
- maintain order and transaction records
- comply with legal and accounting obligations
- resolve disputes
- manage returns and customer enquiries
- maintain appropriate business records.
When personal information is no longer reasonably required, we will take appropriate steps to delete or de-identify it where practical and permitted by law.
14. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
Please email:
We may need to verify your identity before providing access to or changing personal information.
We will respond to requests within the timeframe required by applicable law.
15. Privacy Complaints
If you have a concern or complaint about the way Vibe Harmony has handled your personal information, please contact us first:
Email: info@vibeharmony.com.au
Postal: PO Box 338, Wallan VIC 3756, Australia
Please provide enough information for us to understand your concern and, where possible, how you would like us to resolve it.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) where the Privacy Act applies to your circumstances.
16. Overseas Disclosure
Some of the service providers we use to operate Vibe Harmony may store or process personal information outside Australia.
For example, Shopify and other technology providers may operate or use infrastructure in countries outside Australia.
Where applicable, we will take reasonable steps to manage personal information in accordance with our legal obligations when it is disclosed to overseas recipients.
17. Third-Party Websites
Our website and social media may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our business
- changes to the services we use
- changes to how we collect or handle information
- changes to applicable laws or regulations.
The most recent version will be published on this page and the Last updated date will be amended.
The OAIC recommends keeping privacy policies current and reviewing them when information-handling practices change.
19. Contact Vibe Harmony
If you have any questions about this Privacy Policy or how Vibe Harmony handles personal information, please contact us:
Vibe Harmony
PO Box 338
Wallan VIC 3756
Australia
Email: info@vibeharmony.com.au
ABN: 24 870 893 767