Terms of service
Vibe Harmony — Terms of Service
Last updated: August 2026
Welcome to Vibe Harmony.
These Terms of Service set out the terms that apply when you visit the Vibe Harmony website or purchase products from us.
By using our website or placing an order, you agree to these Terms of Service, together with our Return & Refund Policy, Shipping & Delivery Policy and Privacy Policy.
If you do not agree with these Terms, please do not use our website.
1. About Vibe Harmony
Vibe Harmony is an Australian wellness business offering a range of wellness, aromatherapy, home fragrance, self-care, sensory, spiritual and lifestyle products.
Our website is operated by Vibe Harmony.
Email: info@vibeharmony.com.au
ABN: 24 870 893 767
2. Using Our Website
You may use the Vibe Harmony website for lawful purposes and in accordance with these Terms.
You agree not to:
- use the website for unlawful or fraudulent purposes
- interfere with the operation or security of the website
- introduce viruses, malware or other harmful code
- attempt to gain unauthorised access to our website, systems or accounts
- copy, reproduce or commercially exploit our website content without our permission
- use our website or content in a way that infringes the rights of Vibe Harmony or another person.
You must provide accurate information when placing an order or contacting us.
3. Age and Purchasing
You must be legally able to enter into a binding agreement to purchase products from Vibe Harmony.
If you are under 18, you may use the website or place an order only with the involvement and consent of a parent or legal guardian.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method provided.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices and other information on our website are accurate and up to date.
However:
- product colours may appear differently depending on your device or screen
- handmade and natural products may vary in appearance, colour, size, texture and finish
- product photographs may show styling or accessories that are not included with the product
- measurements provided are approximate unless otherwise stated
- product availability may change without notice.
Where a product contains natural materials, such as crystals, shells, wood or botanicals, variations are a natural characteristic of the product and do not necessarily indicate a fault.
We will clearly identify any significant differences or limitations that may affect your purchase where reasonably possible.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
5. Product Availability
Some products may be available in limited quantities or may be discontinued.
We reserve the right to:
- limit quantities available for purchase
- discontinue products
- update product descriptions
- update prices
- correct genuine errors in product information.
If we are unable to supply an item you have purchased, we will contact you and provide an appropriate solution, including a refund where required.
6. Prices
All prices displayed on the Vibe Harmony website are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where an obvious pricing or listing error has occurred.
If an obvious error has resulted in an incorrect price being displayed and you have placed an order at that price, we may contact you before fulfilling the order to explain the error and provide you with the option to proceed at the correct price or cancel the order.
7. Orders and Order Acceptance
When you place an order through our website, you are making an offer to purchase the products selected.
An order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been accepted if we subsequently identify an issue such as:
- a genuine pricing error
- a stock availability error
- an inability to fulfil the order
- suspected fraudulent or unauthorised activity.
If we need to cancel or amend an order, we will contact you using the information provided at checkout and refund any payment received for products we cannot supply.
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, misuse of a promotion or unauthorised resale.
8. Payment
Payment must be made using the payment methods available at checkout.
You confirm that you are authorised to use the payment method provided.
Payment processing may be handled by third-party payment providers. Vibe Harmony does not have access to your full payment card details where these are processed securely by the relevant payment provider.
9. Shipping and Delivery
Shipping and delivery information is set out in our Shipping & Delivery Policy.
Delivery timeframes are estimates unless we have expressly agreed to a specific delivery date.
Once your order has been dispatched, delivery may be affected by circumstances outside our reasonable control, including postal delays, weather, transport disruptions or other carrier issues.
Nothing in this section limits your rights where Vibe Harmony has failed to supply products within a reasonable time as required by law.
10. Returns, Refunds and Consumer Rights
Our Return & Refund Policy explains our approach to change-of-mind returns, exchanges, store credit and returns relating to faulty, damaged or incorrectly supplied products.
Nothing in our Return & Refund Policy or these Terms is intended to exclude, restrict or modify your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
11. Wellness and Product Information
Vibe Harmony provides information about products, aromatherapy, essential oils, wellness, mindfulness, spirituality and related topics for general informational and educational purposes.
This information is not intended to replace medical, healthcare or other professional advice.
Product information should not be interpreted as a diagnosis, treatment, cure or prevention of any medical condition unless expressly stated and legally permitted.
Customers are responsible for:
- reading product labels and instructions before use
- following the manufacturer's directions
- following any safety warnings or precautions supplied with a product
- using products only for their intended purpose.
If you have a medical condition, are pregnant or breastfeeding, are taking medication, have allergies or have concerns about whether a product is suitable for you, we recommend seeking advice from an appropriately qualified healthcare professional before use.
Essential oils and other products should be used according to their specific directions and safety information.
12. Reviews and Customer Content
We love hearing from our customers and may invite customers to submit product reviews, testimonials, photographs or other content.
If you submit content to Vibe Harmony, you confirm that:
- the content is your own or you have permission to provide it
- it does not infringe another person's intellectual property, privacy or other rights
- it is not unlawful, misleading, abusive, defamatory or offensive.
By voluntarily submitting content to Vibe Harmony, you give us permission to use that content for Vibe Harmony's business and marketing purposes, including on our website and social media, without payment.
We may moderate, edit for length or formatting, or remove content where reasonably necessary. We will not knowingly alter a genuine customer review in a way that changes its overall meaning.
13. Intellectual Property
Unless otherwise stated, the content on the Vibe Harmony website belongs to or is used with permission by Vibe Harmony.
This includes, but is not limited to:
- our logo and branding
- photographs
- product images
- written content
- graphics
- website design
- product descriptions
- educational resources
- downloadable content
- social media content.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, products or services.
These third parties operate independently from Vibe Harmony. We are not responsible for the content, availability, privacy practices or policies of third-party websites.
If you choose to access a third-party website or purchase a third-party product or service, you do so at your own discretion and should review the relevant third party's terms and policies.
15. Website Availability and Errors
We aim to keep our website accurate, secure and available, but we cannot guarantee that the website will always be uninterrupted or completely free from errors.
There may occasionally be:
- technical issues
- typographical errors
- incorrect product information
- incorrect pricing
- temporary website interruptions
- inaccurate stock availability.
Where we identify an error, we will take reasonable steps to correct it.
Nothing in these Terms limits any rights or remedies available to you under Australian law.
16. Limitation of Liability
To the maximum extent permitted by law, Vibe Harmony is not responsible for loss or damage arising from your use of the website where that loss or damage is not caused by Vibe Harmony's breach of a legal obligation or consumer guarantee.
However, nothing in these Terms excludes, restricts or modifies any liability or rights that cannot legally be excluded, restricted or modified, including rights and remedies available under the Australian Consumer Law.
Where Vibe Harmony is legally responsible for loss or damage, our liability will be limited only to the extent permitted by applicable law.
We will not seek to exclude liability for reasonably foreseeable loss or damage where Australian Consumer Law requires us to provide a remedy.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and used as described in that policy.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.
The most current version will be published on this page with the relevant last updated date.
Changes will apply from the date they are published, except where applicable law requires otherwise.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
20. Contact Us
If you have any questions about these Terms of Service, please contact us:
Vibe Harmony
Email: info@vibeharmony.com.au
ABN: 24 870 893 767