Shipping policy

Shipping & Delivery Policy

Last updated: August 2026

At Vibe Harmony, we want your order to reach you safely and as smoothly as possible.

We currently offer Australia-wide shipping via Australia Post, as well as local delivery within the Wallan and Kilmore area.

📦 Australia-Wide Shipping

Orders are shipped using Australia Post.

Shipping costs are calculated automatically at checkout based on your order, delivery location and applicable shipping service.

To see your exact shipping cost:

  1. Add your items to your cart.
  2. Proceed to checkout.
  3. Enter your delivery details.
  4. Your available shipping options and costs will be displayed before payment is completed.

🚚 Order Processing & Dispatch

We aim to process and dispatch orders as soon as reasonably possible.

Once your order has been dispatched, you will receive an email containing your Australia Post tracking information, where tracking is available.

Please allow additional time during busy periods, including Christmas, public holidays, major sales and promotional events.

⏱️ Delivery Estimates

Australia Post delivery times vary depending on your location and the service used.

As a general guide, allow approximately 2–10 business days for delivery within Australia once your order has been dispatched.

Remote and regional areas may take longer.

Delivery timeframes are estimates and are not guaranteed unless a specific guaranteed delivery service has been selected and the relevant service conditions apply. Australia Post advises that standard delivery timeframes can vary according to the lodgement and destination.

🏡 Delivery Address

Please make sure your delivery address is complete and accurate when placing your order.

We recommend using an address where someone can safely receive the parcel, such as a residential or business address.

Vibe Harmony is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied at checkout.

If a parcel is returned to us because an incorrect address was provided, additional postage may apply to resend the order.

📍 Local Delivery – Wallan (3756) and Kilmore (3764) 

We offer local delivery within the Wallan area (3756) and Kilmore (3764) Area 

  • Free local delivery on orders over $10
  • $2 local delivery fee on orders under $10

Local deliveries are generally arranged during business days and may be delivered directly to your nominated address.

If you are located just outside the Wallan area and would like to arrange local delivery, please contact us at info@vibeharmony.com.au and we'll let you know whether we can assist.

📦 Delayed or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at info@vibeharmony.com.auwith your order number.

We will check the tracking information and, where appropriate, assist with an enquiry with Australia Post.

Please don't assume that a parcel is lost simply because it has been delayed. Australia Post advises that delivery estimates are not guaranteed for standard services and that delivery investigations may be required for missing items.

📦 Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the product and packaging.

We'll work with you to resolve the issue in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.

🌿 Important Information

Delivery timeframes may be affected by circumstances outside Vibe Harmony's reasonable control, including postal delays, severe weather, transport disruptions, peak periods and other events affecting Australia Post.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

If Vibe Harmony has accepted payment for an order and is unable to supply the products within the agreed or a reasonable timeframe, we will work with you to provide an appropriate solution in accordance with Australian Consumer Law.

📧 Contact Us

If you have any questions about your delivery, please contact:

Vibe Harmony
Email: info@vibeharmony.com.au