Refund policy

Return & Refund Policy – Vibe Harmony (Australia)

Last updated: August 2026

At Vibe Harmony, we want you to feel confident when shopping with us. We comply with the Australian Consumer Law (ACL) and respect your rights as a customer.

This policy explains our approach to change-of-mind returns as well as returns relating to faulty, damaged or incorrectly supplied products.

Change of Mind

Vibe Harmony does not offer refunds for change-of-mind purchases.

However, we may offer an exchange or store credit within 14 days of purchase, provided the item:

  • is unused and in its original condition
  • is in its original packaging
  • is in a saleable condition
  • is accompanied by proof of purchase.

For hygiene and safety reasons, opened essential oils and used personal or wellness products are not eligible for change-of-mind returns.

Change-of-mind returns are also not available for:

  • personalised or custom-made products
  • sale or clearance items
  • gift cards.

These exclusions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, does not match its description, or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us as soon as possible so we can assist you.

Depending on the nature and severity of the problem, you may be entitled to a repair, replacement, refund or other remedy in accordance with the Australian Consumer Law.

For major failures, you may be entitled to choose between a refund and replacement. For minor problems, we may first offer an appropriate remedy such as repair or replacement, in accordance with your consumer rights.

To help us assess the issue, please email info@vibeharmony.com.au with:

  • your order number or proof of purchase
  • a description of the issue
  • clear photos of the product and packaging, where relevant.

We may request the product to be returned so that the issue can be assessed. You do not need to provide the original packaging for a faulty product where this is not reasonably available.

Return Shipping

For an approved change-of-mind exchange, the customer is responsible for the cost of returning the item to Vibe Harmony.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, Vibe Harmony will cover or reimburse reasonable return costs in accordance with your consumer rights.

Refunds

Where a refund is applicable under the Australian Consumer Law, Vibe Harmony will process the refund to the original payment method, unless otherwise agreed with the customer.

Once we have received any requested returned product and completed the necessary assessment, we will notify you of the outcome.

Where a refund is approved, we aim to process it within 3–5 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Important Information About Your Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. Depending on the circumstances, you may be entitled to a repair, replacement, refund and/or compensation where a product does not meet those guarantees.